Shipping Policy
BrüMate | Premium Insulated Tumblers, Drinkware, Coolers & Hydration Packs is committed to processing your order promptly and delivering it to your doorstep without unnecessary delays.
Order Processing
Most orders are processed within 1-3 business days after we confirm your payment. Processing may take longer during major holidays or special promotional events.
Shipping and Delivery Times
After your order leaves our facility, transit typically takes between 7 and 12 business days. Overall, please expect up to 14 days for delivery. These timeframes are estimates and may vary based on your location, customs inspections, or carrier performance.
Shipping Charges
Shipping costs are automatically calculated based on your order details and displayed at checkout before you complete your purchase.
Tracking Your Shipment
Once your order is shipped, you will receive tracking information to monitor your package’s progress. Please allow a short grace period for tracking updates to appear in the carrier’s system.
Order Cancellations
Orders can be canceled within 12 hours of purchase. If you wish to cancel, please contact us promptly to avoid shipment processing.
Returns and Refunds
- We accept returns within 14 days from the date of package delivery.
- Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.
- Refunds will be processed within 5-10 business days after we receive and verify the condition of the returned items.
Need Assistance?
If you have questions regarding your order or our shipping policy, please contact our support team by emailing moritzozes@gmail.com.